Life changes. We're here when it does.
Money, health and circumstances can shift in ways nobody plans for. If something has changed for you, tell us — and use the trusted, free organisations below whenever you need a little more support.
Doing the right thing by you matters to us.
If your situation has changed, we want to know. We can help you find the right next step, whether that means adjusting how we communicate with you, pointing you towards free independent support, or helping you understand who to speak to about your finance agreement.
Agreement support from Evolution
Evolution Funding is our finance partner. If your question is about an agreement, a payment, your documents, or a change in circumstances that affects your finance, contact Evolution in the first instance and they will guide you.
- Tell us about additional support needs, such as a preferred way to be contacted or extra time to make decisions.
- Use the support networks below for free, confidential help with health, life events, money worries, communication or access needs.
- If your lender needs to make changes to an agreement, use the lender links below once you know who holds your finance.
Find the right kind of help.
Choose whatever fits your situation to see the organisations we trust. Every one is free, independent and confidential — open a card to read what they do and go straight to their site.
Advice, information and a supportive community for anyone experiencing a mental health problem.
mind.org.ukPractical help for when mental health and money worries are tangled together.
mentalhealthandmoneyadvice.orgFree health advice, symptom checkers and how to find the right care and support.
nhs.ukSupport, information and a helpline for anyone affected by dementia.
alzheimers.org.ukFree support, advice and a helpline after the death of someone close.
cruse.org.ukFree, confidential advice on work, benefits, housing and consumer rights.
citizensadvice.org.ukA free, 24-hour helpline run by Refuge for anyone experiencing domestic abuse.
nationaldahelpline.org.uk · 0808 2000 247Expert advice and support if you look after a family member or friend.
carersuk.orgFree, impartial money guidance backed by the government.
moneyhelper.org.ukFree, expert debt advice and practical, managed debt solutions.
stepchange.orgFree, confidential debt advice for people in England, Wales and Scotland.
nationaldebtline.orgPractical help finding the benefits and grants you may be entitled to.
turn2us.org.ukSomeone to talk to, day or night, whatever you are going through. Free to call.
samaritans.org · 116 123Helps people with hearing or speech difficulties use the phone via a relay service.
relayuk.bt.comBritish Sign Language interpreting on demand so Deaf customers can contact us.
signlive.co.ukFree help to build the digital and money skills to manage life online.
wearegroup.comTalk to your lender directly.
bobi is a credit broker, not a lender. If you need to manage payments, change a due date or discuss your agreement, your lender is best placed to help. Your welcome pack shows exactly who holds your agreement — here is how to reach the lenders on our panel.